Your privacy is our responsibility
We are committed to ensuring the security and privacy of your personal information on the cps88 platform. This policy explains how we collect, use, and protect your data.
Introduction and Scope
1 Introduction
cps88 ("we", "our") operates a safe and reliable online casino and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to the cps88 website, mobile application, and all other services.
When you register with cps88 or use any of our services, you are considered to have accepted the terms described in this Privacy Policy. Protecting your personal information is one of our highest priorities.
What information we collect
2 Information you provide directly
Information you provide to us directly includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket, Upay account numbers, etc.)
- Information provided when contacting customer support
3 Automatically collected information
Information collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Login time and date
- Gaming history and transaction records
- Cookie and web beacon data
4 Information received from third parties
In some cases we may also collect information from trusted third parties, such as payment processors (for example to verify transactions via bKash or Nagad), identity verification service providers, and fraud prevention services. This information is used solely to ensure the security of your account and to complete legitimate transactions.
Purpose of using information
5 How we use your information
cps88 uses your personal information for the following legitimate purposes:
- Creating and managing your account
- Performing identity verification (KYC)
- Processing deposits and withdrawals
- Providing gaming services
- Offering bonuses and promotional offers
- Providing customer support
- Preventing fraud and money laundering
- Fulfilling legal and regulatory obligations
- Ensuring platform security
- Improving services and analytics
- Managing responsible gaming programmes
- Sending relevant communications (based on consent)
6 Marketing communications
You may withdraw your consent to receive marketing communications (promotional emails or messages) at registration or at any time afterwards. Contact us directly or update your preferences in account settings. However, transaction-related and security notifications will continue as they are necessary.
Information sharing and disclosure
7 When we share information with third parties
cps88 does not sell, rent, or trade your personal information. However, information may be shared in the following limited circumstances:
- Service providers: Payment processors (bKash, Nagad, Rocket, Upay, banks), technology service providers, and identity verification services — only to the extent necessary to complete the service.
- Legal obligations: When disclosure is required under a court order, a lawful request from law enforcement, or applicable law.
- Fraud prevention: Notifying relevant authorities when money laundering or fraud is suspected.
- Business transfers: In the event of a merger, acquisition, or asset sale, but always under this Privacy Policy.
8 Agreements with third parties
We have strict data protection agreements with all third parties with whom we share information. They may use your information only for the specified purpose and may not share it with anyone else without our instruction.
Information security measures
9 Technical security
cps88 uses industry-standard security technology to protect your personal and financial information:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Stored data protected with AES-256 encryption
- Two-factor authentication (2FA) support
- Regular security audits and penetration testing
- Real-time monitoring to detect unusual activity
- Data stored in secure data centres
10 Organisational security
Alongside technical safeguards, our internal processes are equally rigorous:
- Employees may only access the information needed to perform their duties
- All employees receive regular training on privacy and data protection
- An incident response plan is in place for a swift response to any data breach
- A data minimisation policy is followed — only necessary information is collected
Our responsibility in the event of a data breach
If a security breach occurs that could put your personal information at risk, we will notify you and the relevant authorities as quickly as possible in accordance with our legal obligations.
Cookie policy
11 What cookies are and how we use them
Cookies are small text files stored in your browser. cps88 uses the following types of cookies:
Essential cookies
Required for the basic functionality of the platform — such as maintaining your login session. These cannot be disabled.
Functional cookies
Used to remember your preferences — such as language or theme settings.
Analytical cookies
Used to analyse platform usage and make improvements. You have control over these.
Security cookies
Help prevent fraud and unauthorised access.
You can control most cookies through your browser settings, but disabling certain essential cookies may affect platform functionality.
Data retention period
12 How long we retain information
cps88 retains your information only for as long as necessary:
- Active account data: Retained for as long as the account remains active.
- Transaction records: Retained for a set period after account closure in accordance with financial regulations.
- KYC documents: Retained for the applicable period to meet legal requirements.
- Communication logs: Retained for a limited period to improve support quality.
- When no longer needed: Data is securely deleted or anonymised.
Your rights and controls
13 Your rights
You have the following rights regarding your personal information at cps88:
- Right of access: You can find out what information we hold about you.
- Right to rectification: You can request that inaccurate or incomplete information be corrected.
- Right to erasure: You can request that your information be deleted in certain circumstances.
- Right to object: You can object to your information being processed for marketing purposes.
- Right to portability: You can request your information in a specified format.
14 How to exercise your rights
To exercise your rights:
- Contact our 24/7 live chat support.
- Send a request by email: [email protected]
- Update certain information directly through account settings.
We will respond to your request within the timeframe set by applicable law. Some information may be required to verify your identity.
Note: We are required by law to retain certain information, in which case a deletion request will be partially fulfilled.
Protection of minors
15 Age restrictions
cps88 strictly provides services only to those aged 21 or over. We do not knowingly collect information from any minor. An age verification process is carried out at registration.
If we have unknowingly collected information from a minor, it will be deleted immediately and the relevant account will be closed. If you become aware of a minor's account, please contact us.
21+ For those aged 21 and over only.
Policy changes and contact
16 Changes to the Privacy Policy
cps88 may update this Privacy Policy from time to time. Before changes take effect, we will:
- Publish the updated policy on the website.
- Send an email notification for significant changes.
- Update the "Last updated" date at the top of the page.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
Privacy Contact
If you have any questions or concerns about this privacy policy or your personal information, please contact us:
We take any privacy-related request from you seriously and try to respond promptly.
Stay safe at cps88
Visit our related pages to learn more about your account security and responsible gaming.